FAQ’s

  • Direct-to-Garment (DTG) printing is a method of printing digital images directly onto fabric using specialized inkjet technology. This technique is widely used in the apparel industry for creating custom designs on garments, especially T-shirts. Here's a more detailed breakdown of DTG printing:

    Process:

    Preparation: The garment, usually made of cotton or a cotton blend, is placed on a flatbed printer.

    Pre-Treatment: For darker garments, a pre-treatment solution is applied to help the ink adhere better and ensure vibrant colors.

    Printing: A digital printer applies the design directly onto the fabric using water-based inks. The printer moves back and forth across the garment, depositing the ink in the desired pattern.

    Curing: After printing, the garment is usually heat-pressed to cure the ink, ensuring it sets properly and increases durability.

    Advantages:

    High Quality: DTG printing can produce detailed, high-resolution images with a wide color gamut.

    Versatility: It's suitable for complex designs with multiple colors and gradients.

    Environmentally Friendly: The water-based inks used in DTG printing are generally more eco-friendly than traditional plastisol inks used in screen printing.

    Limitations:

    Fabric Compatibility: Works best on 100% cotton fabrics. Blends and synthetic fabrics can be printed on but may not produce as vibrant results.

    Cost Efficiency for Large Orders: DTG is less cost-effective than screen printing for very large orders due to the higher per-unit cost.

  • For DTG products, we use Kornit Water-based and NeoPigment inks that are Oeko-Tex™ certified, which means they are safe to print on children’s clothing and reduce environmental waste. These inks provide a high washing colorfast AATCC rating of 4.

  • For all of our infant onsies / bodysuits we recommend the following:

    Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners.

    Tumble dry low, or hang-dry for longest life.

    Cool iron inside-out if necessary. Do not iron decoration.

    Do not dry clean.

  • 100% combed, ring-spun airlume cotton jersey

    Heather colors are 52% combed, ring-spun airlume cotton and 48% polyester

    Athletic Heather is 90% combed, ring-spun airlume cotton and 10% polyester

    Fabric weight: 3.9 oz/y² (132.2 g/m²)

    Side-seamed construction

    Envelope neckline

    Three-snap leg closure

    Blank product sourced from Nicaragua, Honduras, or the US

  • For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

    We may ask for your help before doing that, like confirming that the shipping address was correct. We will also want to double check with you that you got in touch with the shipping carrier to try to locate the lost order.

    Keep in mind that if tracking information states an order was delivered but you feel that you haven't received it, we won't take responsibility and reship that order.

    If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, we won't cover the cost of reshipping or refunding the order.

    There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

    If you are unable to locate the package, you will need to place a new manual order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

  • There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by you.

    You will receive notice once the order arrives back to our facility. We will then contact you to determine how you would like to proceed for reshipment.

    New shipping charges will be applied for orders that have been unclaimed at customs, returned by you or had an incorrect address originally provided.

  • If something arrives damaged, send a photo of the damaged goods to hello@freshdiapiesocialclub.com, then we'll gladly send a replacement at no cost to you.

  • We are unable to change order requests after the order as been submitted. Orders cannot be altered once in production.